Privacy policy >

 

Main policy statement, last review date: 12 October 2020.

Mamma Swim, takes its responsibility as a Data Controller, seriously.  We want you to know that we do not sell, trade or rent any personal data that we store.  This document describes the data that we do hold and why, and what we do with that data.

1. what personal data does mamma swim collect?

Clients/Prospective Clients:

  • Contacts names and email addresses 

  • Contact details: work address, telephone, mobile, email

  • Email History

  • Log of contacts made to Mamma Swim including support calls or enquiries

  • Complaints/Compliments

    Suppliers/Prospective Suppliers:

  • Contact Name

  • Contact details, address, telephone, mobile, email

  • Quotes/proposals

  • Contract

  • References

  • Bank details

  • Email History

    Email List:

  • Contact Name

  • Details of when and how you signed up to our mailing list

  • Email address

  • Open history of emails

Website Users:

  • We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction

2. how does mamma swim use my data?

Mamma Swim only uses your data to enable us to carry out the services we are contracted to with you, to answer queries about possibly working together for prospective clients and suppliers, or provide marketing information about our goods and services. 

Clients/Prospective Clients:

  • To provide information about our services and products to you

  • To keep our financial and legal records up to date

  • To improve our service and products

  • To provide you with up to date marketing information and offers

Suppliers/Prospective Suppliers:

  • To discuss the opportunities to work together

  • To fulfil our obligations under our contract with you including payment

  • When we need to comply with legal obligations

  • To provide you with up to date opportunities to work with us

Email List:

  • To provide you with personalised up to date information about our goods and services

Website Users:

  • So that we can offer better website experiences and tools in the future.

3. Where does Mamma Swim store this data?

Clients/Prospective Clients:

  • Details are held on Mamma Swim computers or cloud-based systems, which are accessible only to Mamma Swim personnel, with password protection. 

  • Paper copies of contracts and any other relevant data is held in locked filing cabinets.

Suppliers/Prospective Suppliers:

  • Data is held on Mamma Swim computers or cloud-based systems, which are accessible only to Mamma Swim personnel, with password protection.

  • Paper copies of contracts are kept in a locked filing cabinet at all times.

Email List:

  • Data is held in a cloud-based email platform.

Website Users:

  • We use analytics software.

4. which platforms do you use to store my data?

Like many small businesses, Mamma Swim uses external platforms to run its business.  This means that some of your data may be held in the EEA, and some may be held in services in the USA (with suitable data privacy shields) or elsewhere.  

5. does mamma swim share my data?

Mamma Swim would never rent, sell or trade your personal data.  We would only ever share data with a third party if there was a business need or legal requirement to do this.  Such organisations include:

  • Solicitors

  • Accountants

  • Bank (for payments)

  • IT Support

  • Business insurance company

6. how long will mamma swim hold my data for?

Mamma Swim does not hold personal data for longer than is necessary.  If you want to find out more you can contact us for a copy of our Data Retention and Destruction Policy.

Clients:

  • Mamma Swim Client records are archived for a period of up to 6 years once a Client is no longer active. Then a decision is made for final destruction unless the client asked to be forgotten before this allocated time period.

Suppliers:

  • Mamma Swim Supplier records are archived for a period of up to 6 years once a Supplier is no longer active. Then a decision is made for final destruction unless the supplier asked to be forgotten before this allocated time period.

Prospective Clients, Employees, Suppliers:

  • Records are archived after 6 years.  Then a decision is made for final destruction unless the supplier asked to be forgotten before this allocated time period.

Email List:

  • Until you unsubscribe from our mailing list.

Website Users:

  • You can set your browser not to accept cookies and remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. All of these cookies can be turned off or removed through your browser settings.

7. how can i access my personal data?

You are entitled to view, amend, or delete your personal data that we hold.  Email any requests to info@mammaswim.co.uk.

8. changes to this document.

Mamma Swim will review this document at least annually and when and if it is updated, any changes will be listed here.

9. i want to find out more.

If you have any queries about this document, the data we store or your rights as a data subject, please do contact us at: mammaswim@gmail.com

Or view more information via Information Commissioner’s Office, ICO, https://ico.org.uk/.